The agenda endorsed by the cabinet meeting on last March 27 includes expansion of digital service to the search for stagnant projects and their implementation to pursue the goal towards inclusive infrastructure development and transport sector management.
Some of the agendas listed in the work schedule have been completed, while others are in the implementation phase.
In order to deliver faster, easier, and more transparent services, the Ministry of Infrastructure Development has imparted a positive message by digitizing the vehicle driving license distribution system. This indicates efforts to deliver services quickly and in simplified manner to the public through adoption of an e-governance system.
The process of reviewing projects that have remained stagnant and in poor condition for years and giving them new life has also received accolade.
Senior Divisional Engineer at the ministry, Jibendra Mishra, noted the ministry has laid emphasis on executing various programmes, from making service delivery digital, transparent, and citizen-friendly to improving infrastructure development and transport management.
The ministry has initiated to link the performance appraisal of employees with results, and the task of preparing a draft of assessment system based on Key Performance Indicators (KPI).
Likewise, the responsiveness and review system linked with performance has also been taken ahead, the ministry shared.
Among other works in progress are collection of details from different departments, preparation of action plan, setup of help desk at the ministry and subordinate agencies, shared Information Officer at the Ministry, Gyan Raj Lamsal.
The ministry has started providing information and facilitating services to the recipients by establishing help desk at the offices under the Department of Roads. Likewise, the grievance management system with help desk has come into operation round the clock.
The ministry has stated that it has set up a mechanism to register and address complaints through a help desk, web portal, social media, and other channels. An online complaint system linked with social media and a real-time dashboard has also been launched.
The ministry has mentioned that the Department of Roads is operating a dashboard that updates weekly progress.
The government has started the process of fully digitizing and making timely the driver’s license distribution system to provide citizens with faster, easier, and intermediary-free service.
The Department of Transport has stated that it is running various reform programmes to make driver’s license-related services ‘faceless,’ digital, and available within a predictable timeframe.
According to the department, an essential driver’s license printing service has been launched online for service users going abroad for foreign employment, study, or government work.
According to the department, arrangements have been made to send the licenses printed by the Security Printing Press to the respective provincial and transport offices on the same day.
So far, the department has stated that more than 1,349,000 driver licenses have been sent through postal service to the respective offices for those who have passed the trial exam and renewed their licenses.
Similarly, details of the licenses sent for distribution are regularly published and updated on the department's website, allowing service users to easily check the status of their licenses online.
The government aims to make services such as citizenship, passports, national ID cards, and services available from the District Administration Office progressively digital and integrated, ensuring service delivery is transparent, timely, and trackable.
It has also been reported that preparations are underway to use the national ID card as part of an integrated identification system and to implement a digital recommendation system at the ward level.
The ministry has said that it has coordinated with the IT department to develop an 'alert system' to track how long files stay in each table and to automatically send notifications if they exceed the allotted time.
Following the government’s goal of providing certificate and service-related details digitally, license-related information has been made available on the citizen app.
Mishra shared that the government has initiated a study process to resolve the issues of projects that have long been neglected, are in poor condition, or have failed to deliver the expected results.(RSS)
